If the gasket is dirty or damaged, the air can seep out and cause the internal temperature to be too high. s.hier1 = s.prop5; var s_code=s.t();if(s_code)document.write(s_code); If the refrigerator is running, but not cooling at all or is not cold enough, several factors may influence the temperature. Please consult your owner’s user manual for specific requirements. Depending on model, the defrost cycle can be as long as 30 - 45 minutes, and can occur once a day. For more information on GTS18F and GTS21F Top Freezer refrigerators, please view the following video: If the above items do not fix the issue and you still have a no cool situation, you may need to schedule service. Make sure refrigerator and freezer doors can close and can properly seal. Hunker may earn compensation through affiliate links in this story. //s.eVar15 = ""; By creating an account you agree to the Hunker. Several factors could affect its ability to keep cool. This is because the items in the refrigerator absorb the cold, and actually work to help the refrigerator maintain a steady temperature, in much the same way that ice cubes keep a drink cold. MAKE SURE YOU LEAVE THE UNIT PLUGGED IN UNTIL THE TECHNICIAN ARRIVES. s.prop43 = "Responsive"; First, open the refrigerator and see if you have light in fresh food section. s.prop5 = s.prop4; Adjusting the temperature on dual control models: Adjusting the temperature on set point models: Adjusting the temperature on knob models: Adjusting the temperature on single temperature models: For Actual Temperature Readout Models, adjust your temperature control by one degree lower for a lower temperature setting. s.prop5 = s.prop4; Verify that the refrigerator has proper air clearance. s.prop4 = s.prop3; //s.eVar15 = ""; Appliance Aid: My refrigerator is running but not cold enough.... Appliance Repair It: GE Refrigerator Repair Guide. The switch would work normally if the gasket were the problem. For service, please schedule a service appointment with GE Appliances Factory Service. If the refrigerator door is misaligned, the light will stay on. One fan is located on the back of the refrigerator near the condenser coils and must be running anytime the condenser is running. s.channel = "Service_Support"; Be sure the refrigerator is installed in an area where the temperature will not go below 60°F (16°C) or exceed 110°F. See Cleaning Condenser Coils on Refrigerator. The controller board is essentially the brains of the refrigerator so it can cause a number of issues if it is defective. One of the most common causes of a GE refrigerator not cooling properly is a problem with the self-defrosting functions, according to the Appliance Repair It website. The parts likely to cause the problem are the defrost thermostat, defrost heater or the thermistor located above the coils. The refrigerator should now cool normally. Download a copy of the Owner's Manual and/or Installation Instructions. GE refrigerators that don’t cool properly will allow food to spoil. First, open the refrigerator and see if you have light in fresh food section. Your refrigerator may not cool normally if installed outside of these temperature ranges. // Manipulate variables Closed containers of water, food or non-perishables will help to stabilize the temperature. Refrigerator Does Not Run or Cool If your refrigerator is not cooling because it is seems to not be running, there are a few things you should check before considering service. Download a copy of the Owner's Manual. s.eVar14 = document.title; One of the ways a refrigerator can lose its cool is by allowing the cool air to leak out around the doors. When you open the refrigerator door, the cool air rushes out and warm air rushes in. This is an automatic feature and no customer intervention is required. // Manipulate variables Causes of refrigerators not cooling can be related to power supply, controls, the door not closing properly or even simply the weather being too warm and the refrigerator being unable to handle the ambient heat. If the light stays on, it may produce heat that affects your refrigerator temperature. When the condenser coils get dirty the sealed system does not operate as efficiently. Check the switch by pressing it with your finger to see if the light goes off if you suspect this problem. The other is the evaporator fan motor that circulates the cold air. Make sure that both the refrigerator and freezer contain a reasonable food load. Download a copy of the Owner's Manual and/or Installation Instructions. In general, at least 1 inch of clearance is required on each side, top and back of the refrigerator.

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