Lead advances while erasing (pressing too hard). For assistance with repairing or servicing A. T. Cross watches, please follow the watch warranty instructions provided. To proceed at this time, please complete our online product warranty form and follow the instructions provided. Not covered under warranty. Turn the pencil upside-down and shake it to make sure that there is no lead in the storage cavity. If you hear lead rattling inside, it is not empty. If you have any questions about our online warranty service, or any other questions about repairing or servicing your Cross products, feel free to contact a Customer Service Representative by email or by telephone 1.800.561.1621. To advance a new lead from Cassette - Remove cap with point facing downward and press down on the eraser until it clicks. Replace the eraser and the cap. // Leaf Group Lifestyle. Check for other reasons why your pencil's lead may not be dispensing. A. T. Cross is proud to still be a part of the community we helped build. For the best experience on our site, be sure to turn on Javascript in your browser. Make sure that you are refilling your Cross pencil with the right-sized lead. JavaScript seems to be disabled in your browser. © 1999–2018 A. T. Cross Co. LLC. I'm hoping if I can get it apart to smooth the barrel and tighten the works. Headquartered in beautiful Providence, Rhode Island. Replace the eraser and the cap. Refill retracts into barrel (loose refill). Make sure that there is lead in the cassette. Insert nine pieces of lead into the storage cavity. To correct this, pull out 1 1/2 inches of lead from tip of pencil, and shake the pencil lightly with the point up. Lock the lead in place by twisting the cap to the right or clockwise until you hear a click again. Our quick and easy online process will provide detailed instructions on how to send in your item (s) for service. Cross, established in 1846, is America's oldest manufacturer of luxury writing instruments. Push a new Cross 0.5mm lead cassette into the pencil barrel until a click is heard. Use pencil with less lead exposed beyond the protector. Turn the pencil upside-down. Once out, Shake the cassette to make sure that it is empty. Push lead back into cassette before returning the cassette to pencil. Push the lead inside by pressing the exposed lead against any surface or the tip of your finger. If the band at the base of the eraser is black, (Cassette) Insert a new cassette as follows: Grip the black acrylic eraser holder and pull gently. Corporate Gifts: Please contact corporate@cross.com for your best solution, complete our online product warranty form. Contact Consumer Relations for pricing or purchase a replacement desk set pen/pencil online. Solution—Turn cap clockwise to put Cross mechanical pencil into the writing position, and be sure that there is lead in the cassette. I just acquired a Cardinal 0.9mm pencil whose twist mechanism seems a bit loose (pushing down a bit hard on the lead will make the mechanism turn! Turn the cap clockwise to put pencil into the writing position. In the case that your writing instrument is no longer in production and cannot be repaired, Cross will replace your existing writing instrument with a comparable Cross product. Twist the cap counter clockwise until you hear it click. For the best experience on our site, be sure to turn on Javascript in your browser. What we’re most proud of, though, isn’t all that’s changed since 1846. If cassette is empty, replace. Turn cap clockwise to extend lead. Turn the cap clockwise to put the pencil into the writing position. For the best experience on our site, be sure to turn on Javascript in your browser. Pull out the black acrylic eraser gently. For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. Note: Cross has two different models of mechanical pencils: Cassette and Cassetteless. The following day, clean thoroughly with converter. Product History, Cross Product Development... Porous-Point (Felt-Tip) Refill for Selectip Pens, https://www.cross.com/cr_en_us/product-support. In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure. Remove cap and tighten refill clockwise. if the band at the base of the eraser is chrome, then you need cassette-less or loose-lead refills. Return to Cross Service Department for evaluation. Cross' current line of mechanical pencils come in two categories: cassette and cassette-less. Turn the cap clockwise to place the pencil in the writing position. The pencil is now in the writing position. Lead breaks while writing (pressing too hard). If the band at the base of the eraser is chrome, (no black showing), (Cassetteless) remove the eraser and insert nine pieces of 0.5mm leads into the storage cavity. For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. She has an A.A. in journalism and a B.A. Problem—Lead will not come out. If the band at the bottom of the eraser is black, your pencil requires cassette refills. Common problems with your Cross pencils, including the pencils in your Cross pen and pencil sets, have simple solutions. Based in Houston, Texas, Meg Butler is a professional farmer, house flipper and landscaper. If there are any issues with your order, we will contact you by phone or by email. Product Support, Cross Product FAQs, Helpful... Cross Customer Service, Customer Care, Customer Support, Warranty Information, Cross Lifetime Warranty - US, https://www.cross.com/cr_en_us/warranty-services. When not busy learning about homes and appliances she's sharing that knowledge. Return the eraser to seal the top and follow the Extend/Advance Lead Instructions to activate. Shake the cassette. Return unit for replacement pricing or purchase a replacement nib online. Twist cap clockwise until lead is exposed. pencil black and silver image by jimcox40 from, Copyright 2020 Leaf Group Ltd. All Rights Reserved. Push a new Cross 0.5mm lead cassette into the pencil barrel until a click is heard. CUSTOMER SERVICE STATUS Our customer services team is working at reduced capacity and it's taking us up to 3 days longer than usual to respond.We'd ask that you are patient and you keep checking this page for updates. It’s what hasn’t changed. Place pencil in retract position and push the lead and protector into pencil. Return to Cross Consumer Relations Department for evaluation. If there is still lead in the pencil, check for other reasons why your pencil's lead may not be dispensing. ), and whose barrel has a nice dent in the side. Lead protector drags on paper while writing, Lead extends from cassette when pulled from pencil. Push the new, full cassette into the pencil's barrel until you hear a click indicating that it is locked in place. Her work has appered in the "Houston Press" and several other publications. Corporate Gifts: Please contact corporate@cross.com for your best solution, purchase a replacement desk set pen/pencil online, Cross Customer Service, Customer Care, Customer Support. Butler began blogging, editing and writing in 2000. Press down on the eraser several times (12 - 20 times) to extend the lead. The cassette will slide out. If there is still lead in the pencil, check for other reasons why your pencil's lead may not be dispensing. Turn cap counterclockwise to retract refill point. And we still make products unsurpassed in design and craftsmanship just as Richard Cross did one at a time and by hand. All Rights Reserved. Does anyone know how to get a Cross twist pencil apart? Follow the Extend/Advance Lead Instructions to activate. The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age. Repeat approximately 12 times. © 1999–2018 A. T. Cross Co. LLC. In order to determine which pencil you have, remove the cap and examine the top of the lead storage area. To determine which type you have, remove the pencil's cap. Not covered under warranty. Leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems and other customized decoration are excluded from this warranty as well as damage caused from impact, unreasonable use, and obvious abuse. Our quick and easy online process will provide detailed instructions on how to send in your item(s) for service. Contact Consumer Relations for pricing. Lead retracts when writing (lead too short).

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