Thus, the big question is whether Chewy is legit. Set up on auto ship was the worst decision I have ever made with this company. In this situation, does not take title to the refunded item. Yes, you need to have an account on Chewy to place any orders. This my sickness going 2 additional days without their medicine! spend caring for pets in need. While this doesn't apply to prescription medications, if you get Pet Meds that are incorrect or damaged, Chewy will exchange it or issue a refund on a case-by-case basis. A prescription approval request arrives in your clinic’s Petscriptions platform. At our discretion, a refund may be issued without requiring a return. Its return policy states that “if you’re not 100% unconditionally satisfied with your pet supplies, you can return them”. Hey there, i have a 12 year old cat that is currently eating iams.

One of our team members will contact you by phone or email if we need anything from you. Most customers can expect to receive their food and supplies within 1 to 3 days. There's no need to call or update

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Thus, it’s safe to say that Chewy is safe. How do I know which items require a prescription? To our surprise he credited our last order and even sent flowers to us. Before she had a chance to wear them she passed away. Have been using Chewy a couple years now and have never had a problem. To expedite the process, you may email a photo of the prescription to us at or fax it to 1-800-619-7973. anything online. Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation. Through the Connect with a Vet feature, most health and behavior related questions can be addressed (some examples below). I also ordered dogs bones a while back and they sent four that were completely coated with mold. Thus, pets need love and affection as any human member of the family; and as a result, they need good food, medicine, and other supplies.

Thankfully, Chewy ticks this box. It's so heartwarming to see that there are still companies out there that truly care about their customers and their pet family! The pending charge will disappear 24 to 48 hours after your order ships. Nightmare alley.

You can also chat or email, and we'll get right back to you with a response. Your privacy is very important to us. That really touched us So many times we see large companies treat people like numbers and show little care for their customers. Go to Prescriptions to check the status of your order.

Thankfully, Chewy ticks this box. Shipping is dreadfully slow and takes weeks to get my order. However, creating an account is relatively easy. Here are a few of the questions we get the most. To pay with a Chewy Gift Card, go to Gift Cards, select “Add a Gift Card,” and enter your Gift Card number and PIN. A.

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